Parsebeam / Support

Support

Short checks, without ever attaching a confidential document.

The page does not format

Check that the response is JSON rather than an HTML page. After an extension update, reload the tab before formatting again.

Local files

Chrome requests separate permission for file:// URLs. Enable it from the extension listing, then reload the file.

A document is slow

Switch to raw view, reduce initial depth, or use an extraction. Tell support the approximate size and operation used, never the content.

Contact Keardor

Email parsebeam@keardor.dev with the browser version, Parsebeam version and steps needed to reproduce the issue.